DELIVERY & RETURNS
In order to provide you with the best quality service, we deliver all orders with tracking, allowing you to follow the progress of your order from our headquarters to your destination country.
Orders placed on a Bank Holiday Monday will be delivered Wednesday.
If you can not find your desired location in the table below or when processing your order at checkout, please contact us directly at firstname.lastname@example.org to make special arrangements.
Times and Rates
Base delivery rates and times are as below and are from the date of dispatch. Times are subject to change due to routine checks by excise and customs officers. Shipping rates are quoted in GBP.
We ship worldwide, see below for approximate shipping costs.
|United Kingdom||£7||1-2 Working Days|
|United States||£10||3 - 6 business days|
|Canada||£8||6 - 10 business days|
|Austria||£7||3 - 4 business days|
|Belgium||£7||2 - 4 business days|
|Bulgaria||£17||4 - 7 business days|
|Brazil||£11||4 - 7 business days|
|Croatia||£13||4 - 6 business days|
|Cyprus||£13||4 - 6 business days|
|Czech Republic||£8||3 - 4 business days|
|Denmark||£7||3 - 4 business days|
|Estonia||£11||4 - 5 business days|
|Finland||£7||4 - 5 business days|
|France||£7||2 - 3 business days|
|Germany||£7||2 - 3 business days|
|Greece||£7||4 - 9 business days|
|Hungary||£7||4 - 5 business days|
|Italy||£7||3 - 4 business days|
|India||£8||3 - 7 business days|
|Jersey||£6||4 - 6 business days|
|Iceland||£7||4 - 6 business days|
|Latvia||£8||4 - 6 business days|
|Lithuania||£8||4 - 6 business days|
|Luxembourg||£1 7||2 - 3 business days|
|Malta||£7||4 - 6 business days|
|Netherlands||£7||2 - 3 business days|
|Norway||£7||4 - 6 business days|
|Poland||£8||4 - 5 business days|
|Portugal||£7||4 - 5 business days|
|Republic of Ireland||£7||2 - 3 business days|
|Romania||£8||4 - 6 business days|
|Serbia||£21||4 - 7 business days|
|Slovakia||£8||3 - 3 business days|
|Slovenia||£7||4 - 5 business days|
|Spain||£7||3 - 4 business days|
|Sweden||£7||4 - 5 business days|
|Switzerland||£7||3 - 3 business days|
|Egypt||£10||3 - 7 business days|
|Kuwait||£10||3 - 7 business days|
|Lebanon||£10||3 - 7 business days|
|Libya||£10||3 - 7 business days|
|Oman||£10||3 - 7 business days|
|Qatar||£10||3 - 7 business days|
|Saudi Arabia||£10||3 - 7 business days|
|UAE||£10||3 - 7 business days|
Returns & Exchanges
We offer a 30 day money back guarantee on all orders that have been unopened, so it's simple - If you really don't love our products, send them back and we'll process your return.
Unfortunately we aren't able to refund any items that have been used.
In the event that you want to return your items, pop an email through to email@example.com with your order number and we'll take care of the rest!
If there's a problem with your order, simply email us and we'll work with you to get you an exchange. If you retain your proof of postage for an exchange, we'll make sure we refund you any postage costs, no problem!
Note that you are required to make us aware of any issues with the contents of your order within 5 business days of receipt.
We'll need a few days to receive and process your return - once received we'll get the payment back to you within 3-5 working days.
In instances where a refund is requested, fees associated with shipping are not eligible for reimbursement.
Wrong Address Disclaimer
As a customer, you are responsible for providing the correct email and shipping address at the time of purchase. We do our best to minimise processing and shipping times, which means there is a very limited amount of time available to cancel/change your order details.
If you would like to cancel or change your shipping details, please contact us at firstname.lastname@example.org as soon as possible after placing your order. We cannot guarantee that your order will not already have been dispatched. If it's too late for our team to cancel your order, we will need to wait until the item is received to process a return for a refund. If your address is incorrect, we will need to wait until it is returned to sender before we can proceed accordingly.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.