-->

DELIVERY & RETURNS

Delivery

In order to provide you with the best quality service, we deliver all orders with tracking, allowing you to follow the progress of your order from our headquarters to your destination country.

Order by 2pm for same day dispatch. 

Orders placed on a Bank Holiday Monday will be delivered Wednesday.

If you can not find your desired location in the table below or when processing your order at checkout, please contact us directly at support@luvenesco.com to make special arrangements. 

Times and Rates

Base delivery rates and times are as below and are from the date of dispatch. Times are subject to change due to routine checks by excise and customs officers. Shipping rates are quoted in GBP.

 


We ship worldwide, see below for approximate shipping costs.

 

COUNTRY Cost Delivery Time
United Kingdom £7 1-2 Working Days
United States £10 3 - 6 business days
Canada £8 6 - 10 business days
Austria £7 3 - 4 business days
Belgium £7 2 - 4 business days
Bulgaria £17 4 - 7 business days
Brazil £11 4 - 7 business days
Croatia £13 4 - 6 business days
Cyprus £13 4 - 6 business days
Czech Republic £8 3 - 4 business days
Denmark £7 3 - 4 business days
Estonia £11 4 - 5 business days
Finland £7 4 - 5 business days
France £7 2 - 3 business days
Germany £7 2 - 3 business days
Greece £7 4 - 9 business days
Hungary £7 4 - 5 business days
Italy £7 3 - 4 business days
India £8 3 - 7 business days
Jersey £6 4 - 6 business days
Iceland £7 4 - 6 business days
Latvia £8 4 - 6 business days
Lithuania £8 4 - 6 business days
Luxembourg £1 7 2 - 3 business days
Malta £7 4 - 6 business days
Netherlands £7 2 - 3 business days
Norway £7 4 - 6 business days
Poland £8 4 - 5 business days
Portugal £7 4 - 5 business days
Republic of Ireland £7 2 - 3 business days
Romania £8 4 - 6 business days
Serbia £21 4 - 7 business days
Slovakia £8 3 - 3 business days
Slovenia £7 4 - 5 business days
Spain £7 3 - 4 business days
Sweden £7 4 - 5 business days
Switzerland £7 3 - 3 business days
Egypt £10 3 - 7 business days
Kuwait £10 3 - 7 business days
Lebanon £10 3 - 7 business days
Libya £10 3 - 7 business days
Oman £10 3 - 7 business days
Qatar £10 3 - 7 business days
Saudi Arabia £10 3 - 7 business days
UAE £10 3 - 7 business days

Returns & Exchanges

Our Guarantee

We offer a 30 day money back guarantee on all orders that have been unopened, so it's simple - If you really don't love our products, send them back and we'll process your return.

Unfortunately we aren't able to refund any items that have been used. 

In the event that you want to return your items, pop an email through to support@luvenesco.com with your order number and we'll take care of the rest!

Exchanges

If there's a problem with your order, simply email us and we'll work with you to get you an exchange. If you retain your proof of postage for an exchange, we'll make sure we refund you any postage costs, no problem!

Note that you are required to make us aware of any issues with the contents of your order within 5 business days of receipt.

Refunds

We'll need a few days to receive and process your return - once received we'll get the payment back to you within 3-5 working days.

In instances where a refund is requested, fees associated with shipping are not eligible for reimbursement.

Wrong Address Disclaimer

As a customer, you are responsible for providing the correct email and shipping address at the time of purchase. We do our best to minimise processing and shipping times, which means there is a very limited amount of time available to cancel/change your order details.

If you would like to cancel or change your shipping details, please contact us at support@luvenesco.com as soon as possible after placing your order. We cannot guarantee that your order will not already have been dispatched. If it's too late for our team to cancel your order, we will need to wait until the item is received to process a return for a refund. If your address is incorrect, we will need to wait until it is returned to sender before we can proceed accordingly.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.